// Mock数据文件
export const mockData = {
  // 满意度统计
  satisfactionStats: [
    { satisfaction_type: "非常满意", satisfaction_count: "120" },
    { satisfaction_type: "满意", satisfaction_count: "85" },
    { satisfaction_type: "一般", satisfaction_count: "30" },
    { satisfaction_type: "不满意", satisfaction_count: "8" },
    { satisfaction_type: "非常不满意", satisfaction_count: "2" }
  ],

  // 热门问答
  hotQA: [
    { 
      question: "如何办理船舶登记手续？", 
      answer: "船舶登记手续需提供船舶所有权证明、技术资料等文件，到XXX窗口办理。" 
    },
    { 
      question: "船舶检验的周期是多久？", 
      answer: "根据船舶类型和用途，检验周期一般为1-5年不等。" 
    },
    { 
      question: "如何申请船员适任证书？", 
      answer: "需通过相关培训和考试，提交身份证明、体检报告等材料申请。" 
    },
    { 
      question: "海上交通事故如何报告？", 
      answer: "发生事故后应立即向就近海事管理机构报告，并配合调查处理。" 
    },
    { 
      question: "船舶载运危险货物有哪些要求？", 
      answer: "需办理危险货物申报手续，配备相应的安全设施和人员。" 
    },
    { 
      question: "如何办理船舶签证？", 
      answer: "船舶进出港口需办理签证手续，提交航行计划、船舶证书等材料。" 
    }
  ],

  // 客服排行 - 语音接待
  voiceRanking: [
    { id6d: "KF001", worker_call_reception_count: "125" },
    { id6d: "KF005", worker_call_reception_count: "98" },
    { id6d: "KF012", worker_call_reception_count: "87" },
    { id6d: "KF008", worker_call_reception_count: "76" },
    { id6d: "KF023", worker_call_reception_count: "65" },
    { id6d: "KF017", worker_call_reception_count: "54" },
    { id6d: "KF003", worker_call_reception_count: "43" },
    { id6d: "KF019", worker_call_reception_count: "32" },
    { id6d: "KF011", worker_call_reception_count: "21" },
    { id6d: "KF007", worker_call_reception_count: "15" }
  ],

  // 客服排行 - 文字接待
  textRanking: [
    { id6d: "KF002", worker_text_reception_count: "210" },
    { id6d: "KF009", worker_text_reception_count: "185" },
    { id6d: "KF015", worker_text_reception_count: "165" },
    { id6d: "KF004", worker_text_reception_count: "142" },
    { id6d: "KF021", worker_text_reception_count: "128" },
    { id6d: "KF013", worker_text_reception_count: "95" },
    { id6d: "KF006", worker_text_reception_count: "87" },
    { id6d: "KF018", worker_text_reception_count: "76" },
    { id6d: "KF010", worker_text_reception_count: "65" },
    { id6d: "KF014", worker_text_reception_count: "54" }
  ],

  // 业务类别统计
  businessCategory: [
    { fis_category: "船舶登记", fis_category_work_order_count: "235" },
    { fis_category: "船员管理", fis_category_work_order_count: "198" },
    { fis_category: "船舶检验", fis_category_work_order_count: "187" },
    { fis_category: "危险品运输", fis_category_work_order_count: "156" },
    { fis_category: "海上事故", fis_category_work_order_count: "142" },
    { fis_category: "航行管理", fis_category_work_order_count: "135" },
    { fis_category: "港口监督", fis_category_work_order_count: "128" },
    { fis_category: "船舶保安", fis_category_work_order_count: "98" },
    { fis_category: "防污染管理", fis_category_work_order_count: "87" },
    { fis_category: "其他业务", fis_category_work_order_count: "65" }
  ],

  // 事发区域统计
  incidentArea: [
    { calculate_time: "上海XXX", area_work_order_count: "235" },
    { calculate_time: "天津XXX", area_work_order_count: "198" },
    { calculate_time: "广州XXX", area_work_order_count: "187" },
    { calculate_time: "深圳XXX", area_work_order_count: "156" },
    { calculate_time: "宁波XXX", area_work_order_count: "142" },
    { calculate_time: "青岛XXX", area_work_order_count: "135" },
    { calculate_time: "连云港XXX", area_work_order_count: "128" },
    { calculate_time: "厦门XXX", area_work_order_count: "98" },
    { calculate_time: "海口XXX", area_work_order_count: "87" },
    { calculate_time: "大连XXX", area_work_order_count: "76" },
    { calculate_time: "烟台XXX", area_work_order_count: "65" },
    { calculate_time: "福州XXX", area_work_order_count: "54" },
    { calculate_time: "秦皇岛XXX", area_work_order_count: "43" },
    { calculate_time: "南通XXX", area_work_order_count: "32" },
    { calculate_time: "舟山XXX", area_work_order_count: "21" }
  ],

  // 工单状态统计
  workOrderStatus: [
    { status: "刚创建", order_status_work_order_count: "125" },
    { status: "完结", order_status_work_order_count: "235" },
    { status: "审核不通过", order_status_work_order_count: "18" },
    { status: "审核通过", order_status_work_order_count: "98" },
    { status: "待审核", order_status_work_order_count: "65" },
    { status: "转交", order_status_work_order_count: "42" },
    { status: "退回（作废）", order_status_work_order_count: "8" },
    { status: "驳回", order_status_work_order_count: "15" },
    { status: "其他", order_status_work_order_count: "5" }
  ],

  // 高频词统计
  highFrequencyWords: [
    { word: "船舶登记办理流程", word_count: "125" },
    { word: "船员证书申请", word_count: "98" },
    { word: "船舶检验周期", word_count: "87" },
    { word: "危险品运输规定", word_count: "76" },
    { word: "海上事故报告", word_count: "65" },
    { word: "船舶签证手续", word_count: "54" },
    { word: "防污染管理要求", word_count: "43" },
    { word: "港口监督规定", word_count: "32" },
    { word: "航行管理规则", word_count: "21" },
    { word: "船舶保安措施", word_count: "15" },
    { word: "海事法律法规", word_count: "12" },
    { word: "船舶技术标准", word_count: "8" },
    { word: "船员培训考试", word_count: "5" },
    { word: "海上搜救程序", word_count: "3" },
    { word: "船舶保险理赔", word_count: "2" },
    { word: "海事行政处罚", word_count: "1" },
    { word: "船舶融资租赁", word_count: "1" },
    { word: "海上货物运输", word_count: "1" },
    { word: "船舶建造检验", word_count: "1" },
    { word: "海事调解仲裁", word_count: "1" },
    { word: "船舶报废拆解", word_count: "1" },
    { word: "海事信息服务", word_count: "1" },
    { word: "船舶节能减排", word_count: "1" },
    { word: "智能海事系统", word_count: "1" }
  ]
};